You've Got Questions? Boy, Do We Have Answers!

Choosing a professional cleaning service is an important decision, and we want you to feel confident every step of the way. Below you'll find answers to the questions we hear most often from homeowners throughout Durham, Raleigh, Cary, Chapel Hill, Apex, Morrisville, and the surrounding Triangle.

We're Here to Make Cleaning Simple

Booking Your Cleaning

Who is My Cleaning Lady Cleaning Service?

My Cleaning Lady Cleaning Service is a locally owned and operated cleaning company proudly serving Durham and the surrounding Triangle since 1992. We provide recurring home cleaning, deep cleaning, move-in and move-out cleaning, office and janitorial services, Airbnb turnovers, and our signature aromatherapy cleaning experience. Every service is delivered with personalized care, integrity, and genuine Southern hospitality.

Why do cleaning service prices vary?

Cleaning service pricing can vary based on experience, insurance, employee training, the quality of products used, and the level of service provided. While lower prices may seem appealing, it's important to choose a company that is licensed (where applicable), bonded, insured, and committed to professional standards. A reputable cleaning company provides reliability, accountability, and peace of mind—so you can feel confident welcoming them into your home..

Do I need to be home during the cleaning?

Many customers ask if they need to be home during the cleaning, and the answer is no, you do not.

We are trusted professionals and can arrange for access to your home with your consent. Your comfort and convenience are our priorities.

Do I need to sign a contract?

No. We believe in earning your trust through exceptional service rather than requiring long-term contracts. Whether you need a one-time cleaning or ongoing service, we're here when you need us.

Why should I hire a professional cleaning company?

Choosing a professional cleaning company offers more than just a clean home. A reputable company provides trained professionals, dependable scheduling, consistent quality, and the confidence that comes with being bonded and insured. It's an investment in your home, your time, and your peace of mind.

Do I need to sign a contract?

No. We believe in earning your trust through exceptional service rather than requiring long-term contracts. Whether you need a one-time cleaning or ongoing service, we're here when you need us.

How do you handle pets during cleaning?

We love pets! Please let us know if you have pets when you book your service. We are experienced in working around furry friends and will ensure their safety and comfort during our visit. If your pet is easily stressed, we can discuss the best approach.

What is the Miracle Worker Cleaning Paste™?

The Miracle Worker Cleaning Paste™ is one of our signature handcrafted cleaning products, created by the owner of My Cleaning Lady Cleaning Service after years of researching natural cleaning alternatives. It was developed to deliver powerful cleaning results while supporting our commitment to healthier, eco-friendly cleaning practices

When is payment due?

Payment is required before your scheduled cleaning appointment to reserve your service date and time.

Are your cleaning products eco-friendly?

Yes. Many of the products we use are handcrafted by the owner of My Cleaning Lady Cleaning Service using carefully selected natural ingredients and therapeutic-grade essential oils. We are committed to providing effective, eco-friendly cleaning options that help create a fresher, healthier home.

How soon can I schedule my cleaning?

Appointment availability varies throughout the year. We recommend scheduling as early as possible, especially for deep cleanings, move-in/move-out cleanings, and holiday appointments.

What is Signature Aromatherapy Cleaning?

Our Signature Aromatherapy Cleaning combines professional home cleaning with thoughtfully selected therapeutic-grade essential oils to leave your home feeling fresh, inviting, and beautifully refreshed. It's one of the unique experiences that sets My Cleaning Lady apart.

Products Safety & Aromatherapy...

Are your products safe for children and pets?

Yes. We offer eco-friendly cleaning options that are designed with your family's comfort in mind. If anyone in your household has allergies, sensitivities, or fragrance preferences, we'll gladly customize your cleaning experience whenever possible.

Are your products safe for children and pets? Yes. We offer eco-friendly cleaning options that are designed with your family's comfort in mind. If anyone in your household has allergies, sensitivities, or fragrance preferences, we'll gladly customize your cleaning experience whenever possible.

What areas do you serve?

My Cleaning Lady proudly provides professional home and office cleaning services throughout Durham and the surrounding Triangle communities, including Raleigh, Cary, Chapel Hill, Apex, Morrisville, Research Triangle Park (RTP), and nearby areas

Do you travel outside of Durham?

Yes. We proudly serve many surrounding communities throughout the Triangle. If you're unsure whether your home or business is within our service area, simply contact us and we'll be happy to confirm.

Service Areas