Our Privacy Policy

Effective Date: September 4, 2026

My Cleaning Lady Cleaning Service (“MCLCS,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit www.mycleaninglady4me.com, contact us, request a quote, or use our cleaning services.

Information We Collect

We may collect information you voluntarily provide, including:

  • Your name

  • Email address

  • Telephone number

  • Service address

  • Information about your home or property

  • Requested cleaning service

  • Preferred cleaning frequency

  • Scheduling preferences

  • Information about pets, allergies, product sensitivities, or cleaning priorities

  • Messages, reviews, questions, and other information you submit

Our website and service providers may also collect limited technical information, including your IP address, browser type, device type, pages visited, referring website, and general website activity.

How We Use Your Information

We may use your information to:

  • Prepare and deliver customized cleaning quotes

  • Respond to questions and service requests

  • Communicate about appointments and cleaning services

  • Process payments and confirm scheduling

  • Personalize your cleaning plan

  • Provide customer support

  • Improve our website, services, and customer experience

  • Maintain appropriate business and transaction records

  • Protect against fraudulent, unauthorized, or harmful activity

  • Comply with applicable legal obligations

Quote Forms and Third-Party Services

Our website may use third-party providers, including Hostinger, Elfsight, Square, Google, and other services that help us operate the website, collect quote requests, process payments, display customer reviews, prevent spam, and communicate with customers.

Information submitted through an Elfsight form may be processed through Elfsight’s systems. Elfsight forms may also use Google reCAPTCHA to help prevent spam and fraudulent submissions.

Payments may be processed through Square or another approved payment provider. MCLCS does not directly store complete debit- or credit-card information entered through a secure third-party payment processor.

These third-party providers maintain their own privacy policies and data-handling practices.

Sharing Your Information

We may share information with trusted service providers only when reasonably necessary to:

  • Operate our website and business

  • Respond to your request

  • Prepare or deliver a quote

  • Process your payment

  • Schedule or provide cleaning services

  • Prevent fraud or misuse

  • Comply with applicable law

MCLCS does not sell your personal information.

Cookies and Website Analytics

Our website and third-party tools may use cookies and similar technologies to support website functionality, understand website activity, remember preferences, and prevent spam.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect how some website features function.

Email and Text Communications

If you provide your email address or telephone number, we may use it to respond to your inquiry, deliver your quote, confirm scheduling, provide service-related updates, or address customer-care matters.

Standard message and data rates may apply to text communications. You may ask us to stop nonessential communications at any time.

Information Security

We use reasonable administrative and technical measures to protect the personal information entrusted to us. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Please do not submit passwords, complete payment-card information, alarm codes, permanent access codes, or other highly sensitive information through an unsecured website message field.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain appropriate business records, resolve disputes, enforce agreements, and satisfy legal obligations.

Your Privacy Choices

You may contact us to:

  • Request access to personal information you provided

  • Correct inaccurate or outdated information

  • Request deletion when legally and operationally permitted

  • Update your communication preferences

We may need to verify your identity before completing certain privacy-related requests.

Children’s Privacy

Our website and cleaning services are intended for adults. We do not knowingly collect personal information directly from children under 13.

Third-Party Links

Our website may contain links to websites operated by third parties. MCLCS is not responsible for the privacy practices, security, availability, or content of independently operated websites.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices, service providers, or legal obligations. When changes are made, the updated effective date will appear at the top of this page.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

My Cleaning Lady Cleaning Service
Email: mycleaningladydurhamnc@gmail.com
Phone: (919) 614-1552
Website: www.mycleaninglady4me.com
Serving Durham, Raleigh, Cary, and the Triangle