Terms & Conditions

Effective Date: September 4, 2026

These Terms and Conditions govern your use of the My Cleaning Lady Cleaning Service (“MCLCS,” “we,” “our,” or “us”) website and your requests for cleaning services. By using this website, submitting a quote request, approving a quote, or scheduling service, you agree to these terms.

Website Information

We make reasonable efforts to keep our website information accurate and current. However, descriptions, availability, policies, and service details may be updated without notice.

Website content is provided for general informational purposes and does not constitute a confirmed service agreement or guaranteed appointment.

Customized Quotes

Cleaning prices are customized based on factors that may include:

  • Property size and condition

  • Type and scope of cleaning

  • Service frequency

  • Number of rooms and bathrooms

  • Requested add-on services

  • Special cleaning needs

  • Accessibility and other relevant property details

Submitting a quote request does not guarantee service availability or confirm an appointment.

Unless otherwise stated in writing, a customized quote is valid for six hours from the time it is delivered. Pricing may need to be reviewed if the information provided is incomplete, inaccurate, or materially different from the property’s actual condition.

Scheduling and Payment

An appointment is not secured until MCLCS confirms availability and receives the required payment.

Unless otherwise stated in writing, full payment is required in advance to reserve your cleaning appointment. Payments may be processed through Square or another approved payment method.

Appointment requests are subject to team availability, service-area limitations, and confirmation by MCLCS.

Cancellations and Rescheduling

Cancellation and rescheduling requirements will be provided through your quote, invoice, appointment confirmation, or service agreement.

Late cancellations, unsuccessful entry, lockouts, unavailable utilities, or conditions preventing our team from safely completing the service may result in fees or loss of the reserved appointment, as disclosed in the applicable service agreement.

Customer Responsibilities

Customers are responsible for:

  • Providing complete and accurate property information

  • Identifying fragile, valuable, damaged, or sensitive items

  • Securing valuables, medications, weapons, and confidential materials

  • Providing safe and timely access to the property

  • Ensuring working water and electricity are available

  • Informing us about pets, allergies, product sensitivities, hazards, or special concerns

  • Providing a reasonably safe working environment

MCLCS may decline or discontinue work when conditions are unsafe, unsanitary beyond the agreed scope, inaccessible, or materially different from the information provided.

Service Scope and Add-Ons

Only the services listed in the approved quote, invoice, or cleaning plan are included. Additional rooms, tasks, heavy buildup, specialty cleaning, or add-on services may require additional time and pricing.

We cannot guarantee the complete removal of permanent stains, discoloration, damage, mold, corrosion, wear, or conditions that cannot be safely corrected through standard cleaning methods.

24-Hour Re-Clean Guarantee

Your satisfaction matters to us. If an included area does not meet the agreed cleaning standard, please notify MCLCS within 24 hours of service completion.

When appropriate, we will arrange an opportunity to address the reported area under our 24-hour re-clean guarantee. The guarantee applies to tasks included in the confirmed service scope and requires reasonable access to the property.

Property Condition and Damage

Customers should disclose damaged, unstable, improperly installed, or unusually delicate items before service begins.

MCLCS is not responsible for pre-existing damage, normal wear, deterioration, manufacturer defects, improperly secured items, or damage resulting from undisclosed conditions. Any concern believed to have resulted from our service should be reported promptly so it can be reviewed.

Photographs

When necessary, MCLCS may document property conditions, completed work, or reported concerns for quality-control and business-record purposes.

We will not intentionally use identifiable photographs of a customer’s home for advertising without appropriate permission.

Reviews and Testimonials

Reviews and testimonials reflect the individual experiences and opinions of the customers who provided them. Individual results may vary depending on the condition, size, and service needs of each property.

Intellectual Property

Website text, branding, graphics, original photographs, service descriptions, and other original MCLCS materials may not be copied, reproduced, republished, or used commercially without written permission.

Third-Party Services and Links

Our website may connect to services operated by Hostinger, Elfsight, Square, Google, social-media platforms, and other third parties. Their services are governed by their respective policies and terms.

MCLCS is not responsible for independently operated third-party websites or services.

Limitation of Liability

To the extent permitted by law, MCLCS is not liable for indirect, incidental, or consequential losses resulting from website use, interrupted website access, third-party services, or matters outside our reasonable control.

Nothing in these Terms excludes rights or responsibilities that cannot legally be excluded.

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

Changes to These Terms

We may update these Terms periodically. Updated terms will be posted on this page with a revised effective date.

Contact Us

Questions regarding these Terms may be directed to:

My Cleaning Lady Cleaning Service
Email: mycleaningladydurhamnc@gmail.com
Phone: (919) 614-1552
Serving Durham, Raleigh, Cary, and the Triangle